Water and Sanitation Department

Water and Sanitation

About Water and Sanitation


The purpose of the Water and Sanitation Department is to plan and implement operations and revenue management of water and sanitation services.

Its core function is to:

  • provide quality safe potable water,
  • provide sanitation services, and
  • address challenges and root causes of water losses and non-revenue water and metering issues.


Guidelines and Standards for Planning and Design of Water and Sanitation Services

The design of water and sanitation services infrastructure within the CoE must comply with the requirements of the latest editions of the Codes, Standards and Statutory Regulations.


Office of The HoD

Mduduzi Shabangu took up the reins as head of department in 2017, bringing a wealth of experience from positions he filled at CTMM as director of bulk water as well as DBSA, Joburg Water and Rand Water.

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Strategic and Functional Planning

Headed by Divisional Head Diketso Kale, this division is responsible for project planning, developing and renewing the water services development plan (WSDP); feasibility studies,

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Water Operations

Divisional Head Thokozani Maseko is hands on in the Water Operations division which is responsible for repairs to water pipe bursts, leaks, valves, and hydrants; repairs to the sewer network - excluding pump-stations,

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Projects and Design

Kennedy Chihota, divisional head, is responsible for design and implementation of projects; contracts management; providing water connections to low income houses;

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City Intelligence and Long term Planning
Water Quality and Revenue Management

The running of this division is the responsible of Acting Divisional Head Aser Sekgoela, which looks into installing new meters;

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Support Services

Jacoline Madiba runs this division that is responsible for customer care and services, education and awareness, administrative duties, financial management,

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Department Contacts Details

Office of the HoD:

011 999 1995


Projects and Design:

011 999 3823

Strategic and Functional Planning:

011 999 3868

Water Quality and Revenue Management:

011 999 3430

Water Operations:

011 999 0989

Support Services:

011 999 2666